Returns & refunds.

If you change your mind, you can return unworn bands in their original packaging within 30 days of delivery for a refund of the price you paid.

Because bands are worn against the skin, we can’t accept change-of-mind returns of bands that have been worn. Return postage for change-of-mind returns is at your cost.

1. Email support@tapcare.com.au with your order number and the bands you’d like to return.
2. We’ll reply with return instructions and the address to send them to.
3. Post the bands back, with tracking if you can.

If you no longer need a band you’ve already linked, mark it as lost in your dashboard before you post it, so it can’t open the profile while it’s on its way.

If a band arrives damaged, or stops opening its profile through normal wear within 12 months of delivery, we’ll replace it free of charge, including postage. Email support@tapcare.com.au with your order number and a photo of the band.

This cover doesn’t extend to bands that are lost, or that have been cut, pierced, chewed, burnt or otherwise deliberately damaged.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our faulty-band cover is in addition to these rights.

Once returned bands arrive and have been checked, we refund your original payment method through Stripe. Refunds usually appear within 5–10 business days, depending on your bank. We email you when the refund has been issued.

If we cancel an order because an item sold out during checkout, the full refund is started automatically.

Email us as soon as possible. If your order hasn’t been packed, we can usually change it or cancel it for a full refund. Once it has shipped, you can return unworn bands as described above.