Support
How can we help?
Answers about bands, profiles and orders, written by the people who make TapCare.
Browse by topic
Support topics. Find the help you need.
Clear answers and step-by-step guides, kept true to the dashboard as it ships.
Getting started
5 articles · Set up a profile and get your band ready.
2 more articlesShow fewer
Your band
5 articles · Fit, care, phones, and what to do if it’s lost.
2 more articlesShow fewer
Profiles & privacy
7 articles · What’s shared, and how to keep it current.
Taps & Allergy Response
6 articles · Profile visits, helper reports and email alerts.
Orders & shipping
4 articles · Delivery times, tracking and changes.
1 more articleShow fewer
Returns & refunds
2 articles · Change-of-mind returns and faulty bands.
Your account
4 articles · Signing in, email settings and your data.
1 more articleShow fewer
FAQs
Good questions.
Straight answers.
Yes. Every band comes with a free online medical profile for the life of the band, with every feature included. No subscription, monthly fees or renewals, ever.
Still stuck?
Talk to a real person.
Email support@tapcare.com.au with any question, big or small. We reply within one business day, and faster for lock-outs.
