Try these in order:
- Check the phone. Make sure it has NFC, the screen is on, and on Android that NFC is switched on.
- Check the position. Hold the top of an iPhone, or the middle of an Android, over the TAP PHONE HERE face for a couple of seconds.
- Check the connection. The profile needs mobile data or Wi-Fi to load.
- Check the band in your dashboard. A band that’s marked lost, or isn’t linked to a profile, opens a neutral page instead.
- “Tap the band again” page? Profiles open on the phone that tapped, for a limited time. Tap again to reopen. If it keeps happening, the browser may be set to block all cookies.
Still stuck? Contact us and we’ll help. Bands that stop working are covered by our faulty band guarantee.
