If a band arrives damaged, or stops opening its profile through normal wear within 12 months, we’ll replace it free of charge. Your rights under the Australian Consumer Law apply as well.
- Try the checks in The band won’t open the profile.
- Email support@tapcare.com.au with your order number and a photo of the band.
- We’ll send a replacement. Its profile is chosen in your dashboard, just like any new band.
Mark the faulty band as lost in your dashboard so it can’t open the profile again.
