Contact
Talk to a real person.
No bots and no ticket queues. Choose a topic and email us; we reply within one business day, and faster for lock-outs.
- Email us
Before you buy
Sizing, phones, privacy, or whether TapCare suits your family.
Include: Your question, and your child’s age if it’s about fit.
- Email us
An order or delivery
Tracking, a change of address, or changing an order.
Include: Your order number.
- Email us
A band or profile
Linking a band, a tap that didn’t work, or setting up a profile.
Include: Your order number, the phone used, and what happened.
- Email us
Returns or a faulty band
Change-of-mind returns, replacements and refunds.
Include: Your order number, and a photo if the band is damaged.
- Email us
Locked out
We’ll verify it’s you before changing anything.
Include: Send it from the email address on your account.
- Email us
Schools, media and partners
Partnerships, press and bulk enquiries.
Include: Your organisation, and what you have in mind.