Shipping policy.

Shipping is free on every order to an Australian address, with tracking. There’s no minimum spend.

We ship to addresses within Australia. We don’t ship internationally yet. If you’d like TapCare in your country, let us know.

We pack and dispatch orders within 4 business days of payment being confirmed. Delivery then usually takes:

These are estimates, not guarantees; delivery can take longer during busy periods or severe weather. All of your bands travel together in a single parcel.

We email your tracking details as soon as your parcel leaves us. You can also sign in and open Orders in your dashboard. While your order is being packed, it appears as Preparing your wristbands.

You enter your delivery address and phone number on Stripe’s secure checkout. Please check them carefully. If something’s wrong, email support@tapcare.com.au with your order number straight away; we can update the address until the order is packed.

Stock isn’t reserved while you check out. In the rare case that two payments at the same moment mean we can’t supply your whole order, we cancel it, refund it in full automatically, and email you.

If your tracking hasn’t moved for several business days, your parcel shows as delivered but hasn’t arrived, or it arrives damaged, email support@tapcare.com.au with your order number. We’ll work with the carrier and, where a parcel is lost or damaged in transit, send a replacement at no cost.