- In your dashboard, open Bands and choose the band.
- Select Mark as lost and confirm.
From that moment, anyone who taps the band sees a neutral page with none of your child’s details. Any profile page already open from that band closes shortly after.
We’ll email you if someone opens it. Lost-band emails are on by default. If someone opens a lost band that’s linked to a profile, we email the profile owner, at most once every 10 minutes for each band. The person tapping still sees the neutral page. You can switch these emails off under Account → Email alerts. See Profile and band email alerts for details.
Found it? Open the band and choose Reactivate band. It opens the same profile again.
While a band is marked lost it can’t be moved to another child, so you don’t reassign it by accident.
