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Getting started

Setting up your first profile

From your order confirmation to a profile that’s ready to help.

After checkout we email you a secure link to your TapCare account. Open it and you’ll land on your Family dashboard. You don’t need to wait for your bands to arrive to get started.

  1. Choose Add child and enter their first name. Everything else is optional and can be added later.
  2. Work through the sections at your own pace: Allergies, Medical conditions, Medications, Emergency contacts and Action plans. Each one saves on its own.
  3. Check Public profile settings to choose whether their photo, school details and notes are shown.
  4. Use Preview to see exactly what a helper will see.

A profile is marked Ready once it has health details, at least one emergency contact and a linked band. Until then, your dashboard shows what’s left to finish.

Still stuck?

Talk to a real person.

Email support@tapcare.com.au with any question, big or small. We reply within one business day, and faster for lock-outs.